Privacy Policy
In short: we collect only what is needed for the subscription to work — your email address and technical details about your devices. We keep no log of the sites you visit, do not store the content of your traffic, and do not sell data. Details below.
1. General provisions
1.1. This Privacy Policy (hereinafter the "Policy") governs the processing and protection of information that the User provides when using the Troposguard service: the website troposguard.com, the Troposguard apps and the personal account my.troposguard.com (hereinafter the "Service").
1.2. By using the Service, the User confirms their agreement with the terms of the Policy. If the User does not agree with the terms, the User must stop using the Service.
1.3. The Policy is an integral part of the Terms of Service.
2. What data is collected
2.1. The Service collects the following data:
- email address — at sign-up and when signing in to the personal account; sign-in codes, payment confirmations and subscription expiry reminders are sent to it;
- technical details about the devices connected to the subscription: model, platform, app version and device identifier — they are needed to count the number of devices under the plan and to show their list in the personal account;
- subscription details: plan, validity period, state, the amount of traffic transferred under the plan, and details of payments made (amount, period, date);
- technical data about connections to the Service's servers, required for their operation and protection against abuse — to an extent that does not allow the content or the recipients of the transmitted data to be reconstructed;
- email addresses of invited members — if the User uses family access.
2.2. The Service does not collect or store: the history of websites visited by the User, the content of transmitted traffic and requests, or the app's network query log — it is kept only on the User's device and is never transmitted anywhere.
2.3. The Service does not require the User to provide passport details, documents, photographs or any other personal information beyond the minimum necessary for operation.
2.4. Payment data (card and wallet details) is processed by payment providers under their own rules; the Service receives only information about the fact, amount and period of the payment.
2.5. The app's diagnostic log is stored on the User's device and is transmitted to the Service only if the User sends it to support themselves.
3. Use of information
3.1. The Service uses the data obtained solely for:
- operating the Service — signing in to the personal account, granting access to servers, counting devices and the subscription period;
- communicating with the User — sending sign-in codes, payment confirmations, subscription expiry reminders and support replies;
- analyzing the stability of the Service and improving it, in anonymized form;
- preventing abuse and complying with legal requirements.
3.2. The Service does not use the User's data for advertising and does not share it with advertising networks.
4. Disclosure to third parties
4.1. The Administration does not disclose the data obtained to third parties, except where:
- required by law;
- necessary to fulfil obligations to the User — for example, to payment providers when paying or to an email service for delivering messages;
- the User has given their consent.
5. Storage and protection of data
5.1. Data is stored for the lifetime of the account and for the period necessary to achieve the purposes of processing and to comply with legal requirements.
5.2. The User may remove any device from the list in the personal account on their own; details of a removed device are no longer used for subscription accounting.
5.3. The Administration takes reasonable organizational and technical measures to protect data, but does not guarantee the absolute security of information transmitted over the internet.
6. User's rights
6.1. The User may obtain information about which of their data is being processed, request its correction or deletion, and delete the account by contacting support. Deleting the account terminates access to the Service.
6.2. A family access member may leave the family subscription at any time in the personal account.
7. Disclaimer
7.1. The User understands and agrees that transmitting information over the internet always involves risks.
7.2. The Administration is not liable for the loss, theft or disclosure of data if it occurred through the fault of third parties or of the User themselves, including the loss of access to the email address or device.
8. Changes to the Policy
8.1. The Administration may change the terms of the Policy. The current revision is published at troposguard.com/privacy/ with the date indicated.
8.2. Continued use of the Service after changes are made constitutes the User's agreement with the new revision of the Policy.
9. Contact information
9.1. For questions about data processing, the User may contact support by phone: 00000000000.