Terms of Service
This Agreement sets out the terms on which you use the Troposguard service. By using the website, the apps or the personal account, you accept these terms. Data processing is described separately — in the Privacy Policy.
1. General provisions
1.1. These Terms of Service (hereinafter the "Agreement") govern the use of the Troposguard service (hereinafter the "Service"), which includes the website troposguard.com, the Troposguard apps for mobile devices and computers, the personal account my.troposguard.com and the server infrastructure provided by the Administration.
1.2. By using the Service — including installing the app, signing up in the personal account, paying for a subscription or connecting a device — the User confirms that they have read the terms of the Agreement in full and accept them in their entirety.
1.3. If the User does not agree with the terms of the Agreement, the User must stop using the Service.
2. Description of the Service
2.1. The Service provides, on a subscription basis, a secure network connection (VPN): the traffic of the User's device is transmitted through an encrypted connection between the app and the Service's servers.
2.2. The Service consists of apps for the supported platforms, a personal account for managing the subscription and devices, and servers in several countries. The list of platforms, locations and plans is published on the website and may change.
2.3. The number of devices that may use the subscription simultaneously, the traffic volume and the validity period are determined by the selected plan.
2.4. The Service provides a technical data transmission service and is not a provider of the content of resources the User accesses through the Service.
3. Account and subscription
3.1. To use the Service, the User signs up in the personal account by providing an email address. Sign-in is performed with a one-time code sent to that address, or by another method available in the personal account.
3.2. The User is solely responsible for keeping access to their email address and to the devices from which the Service is used secure. All actions performed through the User's personal account are deemed to be performed by the User.
3.3. The subscription is valid for the paid period. The period is counted from the moment the payment is confirmed; upon renewal, the new period is added to the current one.
3.4. If the plan provides family access, the User who owns the subscription may invite other persons. The owner is responsible for the invited members' compliance with the terms of the Agreement and may terminate their access at any time.
3.5. The User may not transfer access to the subscription to third parties outside the mechanisms provided by the Service, resell access, or use a single subscription to provide services to third parties.
4. Disclaimer of warranties and liability
4.1. The Service is provided "as is".
4.2. The Administration does not guarantee:
- that the Service will meet the User's expectations;
- uninterrupted and error-free operation of the Service, the availability of particular servers or a particular connection speed — these depend, among other things, on the networks of telecom operators and the User's equipment;
- compatibility of the Service with any third-party apps, websites and networks.
4.3. The Administration is not liable for:
- any direct or indirect losses, including lost profit;
- actions or omissions of third parties, including telecom operators, payment providers and owners of the resources the User accesses;
- the content of resources the User accesses through the Service and the consequences of its use;
- temporary technical failures and interruptions in the operation of the Service.
4.4. All decisions on the use of the Service are made by the User independently and at the User's own risk.
5. Lawful use
5.1. The Service is not intended to encourage, organize or facilitate unlawful activity.
5.2. The User undertakes to use the Service solely within the limits of applicable law and the rules of the third parties whose resources they use.
5.3. The User may not use the Service for sending spam, network attacks, distributing malicious software, unauthorized access to other people's systems, violating the rights of third parties, or any other actions that harm the Service or third parties.
5.4. Responsibility for the lawful use of the Service and for all actions performed through the Service rests entirely with the User.
6. Intellectual property
6.1. The apps, the website, the personal account, the Troposguard name and mark, and other materials of the Service are protected by intellectual property law and belong to the Administration or its licensors.
6.2. The User may not copy, modify, decompile, distribute, resell or otherwise use the apps and materials of the Service beyond the rights granted to them, without the permission of the rights holder.
6.3. Infringement of intellectual property rights may result in suspension of access to the Service without compensation.
7. Suspension of access
7.1. The Administration may suspend or terminate the User's access to the Service in the event of:
- a breach of the terms of this Agreement;
- detected abuse, including use of the Service in the ways described in clause 5.3;
- requirements of the law or of payment providers.
7.2. Suspension of access does not release the User from obligations that arose earlier.
7.3. The Administration reserves the right to refuse service to a User whose actions may create elevated risks for the Service, payment providers or third parties.
8. Payments and refunds
8.1. Payment for the subscription is made at the prices and on the terms stated on the website and in the personal account before the moment of payment. The available payment methods are listed on the website.
8.2. There are no automatic charges: the User renews the subscription on their own.
8.3. The User may request a refund of the amount paid within 30 (thirty) days from the moment of payment by contacting support. Upon a refund, access for the paid period is terminated.
8.4. Payments made in cryptocurrency are non-refundable due to the technical nature of such payments.
8.5. The User undertakes not to initiate a payment dispute (chargeback) through a bank or payment system without first contacting the Service's support.
9. Privacy
9.1. The collection, use and protection of the User's data are governed by the Privacy Policy, which is an integral part of this Agreement.
10. Changes to the terms
10.1. The Administration may make changes to this Agreement.
10.2. The current version of the Agreement is published on the website at troposguard.com/terms/ with the revision date indicated.
10.3. Continued use of the Service after the publication of changes constitutes the User's acceptance of the updated terms.
11. Contact information
11.1. For any questions related to the operation of the Service, subscription, payment and refunds, the User may contact support by phone: 00000000000.
By installing the app, signing up in the personal account or paying for a subscription, the User confirms that they have read this Agreement and accept its terms in full.